Metro Plus operates Monday - Saturday 7 a.m. to 7 p.m. and Sunday (call for hours).

Metro Plus transportation is available to and from most locations within Lehigh and Northampton Counties.

Metro Plus can take you to work, medical appointments, shopping, senior centers, visiting, movies, parks and recreational facilities, restaurants, LANTA/Metro bus stops, barbers, hairdressers, and so on.

Metro Plus provides more than 2,000 trips each day! The more flexible you are and the more advanced notice you give, the more likely your trip will be scheduled.

You may call to schedule your Metro Plus trip up to 14 days in advance, and you may call up to 4 p.m. the day before you'd like a ride. There is NO same day service

To make a trip reservation, call Easton Coach at 610-253-8333 between 8:00 a.m. and 4:00 p.m., Monday through Friday.

To arrange a trip, tell the all taker:

• your Metro Plus ID number
• your name and address
• the date of your trip
• the exact address of where you're going
• the time of your appointment
• your approximate return time

The call taker will confirm your reservation. Due to the equipment availability, driving conditions, or destinations, trips may have to be rescheduled or, in rare cases, canceled. You will be notified of any changes as soon as possible.

The Metro Plus office is closed Saturdays, Sundays, New Year's Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

All Metro Plus vehicles are clearly identified. The driver may arrive up to 15 minutes before or 15 minutes after a scheduled pick up time. You should be ready at least 15 minutes before the scheduled pick up time, and watch for the driver to arrive. The driver will wait for 5 minutes at a pickup location. You should have your ticket and your Metro Plus ID card ready for the driver.

Drivers, upon arriving, will knock on the door or ring the doorbell. If assistance is needed the driver will assist the passenger from the door of the residence into the vehicle. The driver may request family assistance when moving a passenger from or to the residence.

When transporting passenger in wheelchairs, drivers are only permitted to negotiate one step at the entrance of the residence.

Oxygen tanks for personal use are permitted on board vehicles but must be "tied down." Under no circumstances will "large" oxygen tanks be transported on Metro Plus vehicles.

Drivers will carry no more than 3 bags of groceries or other packages to the door of your residence.

If you are unable to take your trip for any reason, please call Easton Coach as soon as possible so that your seat can be given to another person who needs our service. If possible, please give at least two days notice. Cancel your trip by calling our carrier, Easton Coach. We understand that problems may arise unexpectedly. However if a passenger continuously abuses these services, we will be forced to restrict future Metro Plus privileges. It is our policy that is a person does any of the following, transportation may be suspended:

• Cancels three (3) scheduled trips in a row with less than two (2) days notice to their carrier
• Waves the driver on from his or her window or door without calling their carrier to cancel the trip
• Is not home when the driver arrives, and has not called their carrier to cancel the trip.
• Cancels 50% of his/her regularly scheduled trips within a four-week period, and has not called their carrier to cancel.

• Please report any safety concerns to the driver immediately
• Do not engage in unnecessary conversation with the driver while the bus is in motion
• Keep the aisles clear of obstructions: please close strollers and carts before boarding
• Adults with small children are to provide a car seat. State law does not permit the transport of children 8 and under without a securement device
• An adult must accompany young children on the bus and is responsible for their behavior
• When transporting passengers in wheelchairs, drivers are only allowed to negotiate one step at the entrance of the residence.
• Drivers will assist with no more then three bags of groceries or other packages from the van to the door.
• Pets are not allowed on vehicles accept for trained service animals
• Eating or drinking will not be allowed on the vans. Medical exceptions may be made with appropriate documentation from a physician
• Neither profanity nor abusive language/conduct will be permitted on Metro Plus vans, or when communicating with Metro Plus drivers or staff and may result in immediate suspension of riding privileges.
• Smoking is not allowed on vehicles
• Weapons of any type are not allowed on Metro Plus vans
• Radio/tape/CD/MP3 players must be equipped with headphones to be used on the vans
• Oxygen tanks for personal use are permitted on board vehicles but must be "tied down." Under no circumstances will "large" oxygen tanks be transported on Metro Plus vehicles
• Please remain seated while the vehicle is in motion
• Vandalism or graffiti on any portion of the vehicle is subject to fine or prosecution
• Assaulting the operator of the vehicle is a felony offense in the Commonwealth of Pennsylvania